My local airport, Bournemouth has made the top 6 in a recent ‘Which’ survey.
And is now finding itself ranked among the UK’s top six airports.
All by consumer champion ‘Which’. Thus now securing for the airport a coveted ‘Recommended Provider’ status for their overall customer experience.
With a customer score of 73%, Bournemouth. It was praised for its friendly staff, efficient check-in, smooth bag drop and swift security process.
The terminal at Bournemouth with a significant investment on the way and now with planning approved.
Although, it stumbled in the class of range and quality of its shops and food outlets. Having been awarded with just one star!
Top Six for Bournemouth Airport In Which Survey
Therefore, I asked Jason Clark from DCA PR what the airport response was to this one star rating. Leeds and Manchester Terminal 3 Airports also had a similar one star rating in the shops and food class.
Jason Clarke of DCA_PR
He said: “We are significantly enhancing our food and drink offer as part of the airport’s ongoing multi-million pound transformation.
“This has included signing a 10-year partnership with global operator SSP Group. Who are providing significant investment to transform our café bar and bar restaurant to ensure passengers have greater choice and value.
“We are constantly reviewing how we can enhance the passenger experience. And since the Which survey have been trialling a pop-up bar this season in the departure lounge which allows passengers the opportunity to have a drink at their seat or outside.
Which airport survey ranking list.
“This has proved very popular. As we go through a period of transition we are asking passengers to bear with us and we look forward to welcoming them with a revitalised and more diverse offer.”
Its sister airports Exeter and Norwich, which are all part of the Regional City Airports group and are also in the top six.
With Exeter ranked number one!
Bournemouth Airport Stress Free
Passengers highlighted Bournemouth Airport’s ease of access and relaxed atmosphere. Which many said made for a stress-free start to their journeys.
The survey gathered feedback from almost 6,000 passengers. Rating airports across categories including customer service, security queues, bag drop and seating.
Bournemouth’s focus on efficiency and personal service helped it to outscore many of the country’s busiest airports.
Steve Gill, Managing Director of Bournemouth Airport, said: “This recognition from Which is a fantastic endorsement for Bournemouth Airport and our dedicated team. We pride ourselves on offering a straightforward and welcoming experience. It is hugely rewarding to know passengers value the care we provide.
Bournemouth Airport welcomed One Millionth passenger in 2024. Lisa Gray and her partner Paul Gray were greeted by airport Managing Director Stephen Gill.
“As we continue to expand our destinations and enhance our facilities, our focus remains on
ensuring that every passenger enjoys a positive and hassle-free journey.
“It’s particularly pleasing that Bournemouth’s sister airports, Exeter and Norwich, also feature in the UK’s top six.
How the terminal looked back in 2007.
“Together, we’re demonstrating the benefits of strong management and a consistent focus on customer service across the Regional City Airports group.”
Rigby Group Airports Top Rated
Rory Boland, Editor of Which Travel said: “Next time you’re booking a flight, it’s well worth considering not just your choice of airline but also your airport – it could make all the difference to the start of your getaway and maybe even get that holiday feeling started a little sooner.”
Ryanair operate a number of routes to and from there.
Bournemouth Airport currently serves 48 destinations and Regional & City Airports (RCA), are all part of Rigby Group plc and their airports management division.
Andrew Bell, CEO Regional and City Airports, speaking at an Airport Operators Conference.
It employs around 450 people at Bournemouth and in the year ended March 2025 welcomed 1.1m passengers, an all-time record.
The airport is in the midst of a £50m+ investment and recently secured planning permission for a major terminal expansion.
Plus this is now much buoyed by the arrival of Jet2.com and Jet2Holidays. Airlines like Ryanair and Tui also operate from there.
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